| Computer ISSUE | Either with the internet security - firewall or any startup or the browser. | ||||||
| Start - Run - www.google.com | |||||||
| My computer address bar - www.google.com | |||||||
| try on a different browser if available | |||||||
| Check in SAFE MODE WITH NETWORKING | |||||||
| NOT Able to go online | Able to go online | ||||||
| Browser issue | antivirus/ firewall | ||||||
| Try system restore if possible | Try system restore if possible | ||||||
| Internet Properties - restore defaults/ reset web settings | cleanboot - msconfig - restart - check in normal mode | ||||||
| if IE7 then uninstall - restart / download and install IE7 | check for the corresponding service that is interfering with the connection. Possibly it would be a firewall service of an internet security. | ||||||
| Reinstall IE thru add/remoce windows components | |||||||
| uninstall/reinstall internet security / disable service from msconfig / turn off firewall feature. | |||||||
| Try any one accordingly | |||||||
| Download a diff browser - thru ftp or try thru my computer- incase if already on dellconnect - push the setup file for mozilla directly. | start - run sfc /scannow (cust must have the os cd - takes 20-40 mins) | ||||||
| Repair on the 3rd screen / PC RESTORE / OSRI. | |||||||